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Working with you to keep your information SchwabSafe.

We're dedicated to protecting your account, and working with you to make it even more secure. 

Schwab Security Guarantee. 100% coverage of any losses in your Schwab accounts due to unauthorized activity. 

Video: How we protect client accounts

What You Can Do to Protect Your Account(s)

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Hi, I'm Dennis Howard.

Information security is a hot topic these days as we get more and more dependent on the internet. And unfortunately, as criminals get more sophisticated, information security is a top priority for us and we protect client accounts in multiple ways. Of course we try to keep the details of what we do to ourselves in order to make it more difficult for criminals to get a foothold. But what I can tell you is that our security program incorporates rigorous controls, tools and technologies that work together to protect data. For instance, we continuously monitor our systems and we work with government agencies, law enforcement, and other financial services firms to address potential threats. We use advanced encryption technology to secure communications on Schwab.com. We also use multi-layered protections to go beyond login name and password before we grant access to an account. Schwab.com uses extended validation certificates to help clients verify that they are on our authentic site and not a spoof site masquerading as Schwab.com.

Behind the scenes, we use pattern analysis and other advanced analytical systems to detect suspicious account activity and prevent unauthorized access. If we suspect unauthorized activity, we ask additional security questions before permitting access to your account. We also limit the number of unsuccessful login attempts. Schwab's fraud teams regularly monitor activity looking for suspicious activity. This allows us to spot attempted intrusions and act on them quickly. But it's not just about online security. All the channels you use to access Schwab are protected. When you call us by phone, our representatives ask for several pieces of identifying information before you can conduct transactions. When you visit a branch, we ask you for a state-issued photo ID or a federal government-issued ID to verify your identity.

When sensitive transactions occur in your accounts, we provide you with an alert. Like when money is moved in or out of your account, or a purchase or sale of a security is made or when personal information is changed or updated. But at the end of the day, we want to make sure you have peace of mind, so we provide the Schwab Security Guarantee which simply states that Schwab will cover 100% of any losses in any of your Schwab accounts due to unauthorized activity. We believe security is a partnership between us and our clients. Thank you.

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How we protect you.

We're always updating our technology, people and protocols to keep your personal and financial information safe. While we can't share the details, here are some of the ways we protect you.

Multi-layer technology

  • Multi-layered technology

    Our sites feature encryption and risk-based security technology. These controls, combined with automated alerts, an identity verification process and rigorous monitoring, help defend against unauthorized account access.

  • Highly-trained specialists

    Employees who handle sensitive information are trained in privacy and security. Our commitment to the privacy of your personal and financial information can be found here.

  • Secure process and procedures

    Whether you call, visit a branch or go online, your identity will be verified before any sensitive information is discussed. Also, you'll receive an alert when money is moved, or your personal information is changed.

Video: What you can do to protect your account(s)

What You Can Do to Protect Your Account(s)

Opens in popupRead transcript

Hi, I'm Dennis Howard.

We believe that security is a partnership between us and our clients. We do a lot to protect your account, but there are some basic steps you can take to keep your information secure. Some are obvious, like simply checking your monthly statements to make sure the account activity that's reported is legitimate. You might be surprised at how many people don't do this.

We recommend you do some other things as well. Keep your computer up to date. Keep your web browser and operating system updated and activate the computer firewall. Old software and browsers can be susceptible to attack. Install anti-virus and anti-spyware software on all platforms: Windows, Apple and mobile devices. Check your security settings on applications and web browsers and make sure they are strong. Never allow your browser to store your passwords. Verify you're on a secure website. When you login to a Schwab website, check the address bar for site validity. A green bar shows that you're on the authentic Schwab site. Only download Schwab apps from the Google Play store or Apple's app store. Be cautious when you're not using your own equipment or Wi-Fi connection. If you use any public computer, clear the browser's history and cookies before leaving. Only use wireless networks you trust or that are protected. Public Wi-Fi locations can be dangerous places to connect your devices. Pay attention to security warnings that pop up and never accept software updates when connected to a public Wi-Fi.

When it comes to your login credentials and passwords, be strategic. Don't use personal information such as birthday or social security number as part of your login ID. It's important to create a unique password for each financial institution you do business with and change it every 6 months. And don't share your passwords. Consider activating voice ID or adding verbal password to Schwab account for an extra layer of security when you call us. You can also consider using a one-time, changing numeric passcode that can make every login at Schwab even more secure. This is what's known as a two-factor or multi-factor authentication. We now offer soft-token delivery via mobile app, giving you the ability to use your smart phone to login. Just call us and we can enroll you in a soft mobile token.

Be aware of phishing scams. These are often in the form of an urgent-sounding email where you might be encouraged to click on a link in order to update personal information. Clicking on a link could potentially take you to a malicious website where malware can infect your computer. We provide multiple ways to verify that an email has come from Schwab. If you're ever in doubt about the authenticity of an email, just give us a call. Finally, make sure your contact information is up-to-date. In the coming months and years you'll see Schwab provide new ways of securing your transactions. And it's important that we have a way to get in touch with you quickly and efficiently.

To check your current contact information, visit schwab.com/myprofile. For more information on protecting yourself, visit onguardonline.gov. If you ever suspect fraud, call us anytime, 24 hours a day, 7 days a week. Thank you.

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How to do your part.

To ensure your information is as safe as it can be, security has to be a partnership. Here's what you can do to make your account even more secure.

Set up security alerts.

  • Set up security alerts.

    Go to the Schwab Security Center and sign up to receive notifications so you'll know immediately when activity occurs in your accounts.

  • Enroll in advanced authentication.

    Make your Schwab sign in more secure with two-step verification. After enrolling, you'll receive a one-time security code to use with your password each time you sign in for stronger account protection.

  • Sign up for Voice ID.

    Access your account over the phone by saying the passphrase when prompted. Voice ID is fast, convenient and secure.


    Call us to enroll at 800-435-4000.

How to stay safe online.

  • Step

    Check your account.

    Regularly view your account activity and look out for suspicious transactions.

  • Step

    Don't share personal information.

    Don't post personal sensitive information on social media. That includes details such as contact and personally identifiable information.

  • Step

    Be cautious of phishing attempts.

    Don't open or accept communications from an unfamiliar source, including phone calls, emails, or texts. Instead, reach out to the individual or company using the contact information from their official website.

  • Step

    Verify payment requests.

    Requests for payments using gift cards and prepaid debit cards are often associated with scams.

For more ways to stay safe online, take a look at our Online Security Checklist

Additional steps you can take.

Contact

  • Have questions about security at Schwab?

    Call us at 800-435-4000.