Security Knowledge Center
How-to guides, tips and more to help you stay safe online.
Online security resources
Videos and information on how to better protect you and your family from current scams and fraud tactics.
Identifying and avoiding fraudulent pop-ups
Use these tactics to help you avoid falling for fraudulent pop-ups.
Keeping your data safe in times of crisis
During the COVID-19 (coronavirus) outbreak, Schwab's highest priority remains the same: protecting the security of the information and the assets of our clients.
5 ways to help protect your financial data
Tips for how to keep your financial data more secure.
Protect yourself against phishing.
Phishing is a common form of online fraud where criminals try to "bait" you into giving them personal information by sending you emails, texts, phone calls, or social media posts that appear to be from a trustworthy source.
They typically use this information to commit identity theft and fraud. That's why it's so important to protect yourself.
- Don't click on links or attachments included in unknown or suspicious emails and texts.
- Hover over links to reveal the website's URL and see where the link really goes.
- Be suspicious of emails that have grayed out "CC:" and "To:" lines as they may have been sent to a mass distribution list.
- Check the sender's domain name in the email address (firstname.lastname@example.org) to ensure it matches what you'd expect to see.
- Create two email accounts, one for personal and a second for more public distribution; use spam filters on both.
Protect yourself from scams.
Scams are on the rise, as scammers try to convince you to send them money or provide information under the belief it's for a legitimate purpose, or going to a trusted recipient. That’s why it's important to take extra steps to protect yourself.
- Always verbally verify money movement instructions with the recipient and ask for supporting documentation.
- Perform your own due diligence. Research the recipient/product/person to validate the legitimacy of the request or search for scams/complaints associated with the other party.
- Use appropriate disbursement channels/methods to make payments. Avoid prepaid debit cards, gift cards, and digital currency.
- When you can, view goods in person, pay after services are completed, and send money only to people you’ve met in person.
- Use services that have purchase protection and/or an escrow service, especially for high-dollar transactions.
How to respond to fraud or identity theft.
If you suspect you've been the victim of fraud or identity theft, taking immediate action may help limit the impact. That's why we've created this checklist for you.
- Immediately report the fraud or identity theft to your financial institution and follow any instructions they provide regarding your account.
- Contact the fraud department of your creditors, such as credit card issuers, phone companies, banks, and lenders to dispute unauthorized charges.
- Report the crime to your local police. Even though the incident may cross multiple jurisdictions, your local police will file a formal report and refer you to additional resources and agencies that can help.
- Contact the three major credit bureaus — Equifax, Experian, and TransUnion — to request a fraud alert on your account and a freeze on your credit report. Dispute any fraudulent activity on your credit report. Contact information for all three credit bureaus is provided below.
- What is the Schwab Security Guarantee and what does it cover?
- Is it safe to use public Wi-Fi connections, such as at an airport, restaurant, or hotel?
- Are there any tools I can use to help me manage all the passwords for the sites I use?
- Do identity theft protection services add value in preventing identity theft and fraud?
- How do I know if it is safe to give out personal information over the phone?
- How do I ensure texts, emails and calls are coming from Schwab?
- What type of activity might I expect to see if I am a victim of identity theft?
- What should I do if I am the victim of a data breach?
- What are the most effective ways to securely transfer money?
Additional steps you can take.
Report a Vulnerability.
If you believe you have found a vulnerability in one of our products or services, please let us know by following these steps on our Report a Vulnerability page.
Have questions about security at Schwab?
Call us at 800-435-4000.