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Customer Service Numbers

Send a letter to your nearest location

Mail to El Paso, TX if you're a resident of AK, AZ, CA, CO, HI, IA, ID, KS, MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, or WY, or a member of Armed Forces America or Armed Forces Pacific.

Mail to Orlando, FL if you're a resident of AL, AR, CT, DC, DE, FL, GA, IL, IN, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WI, WV, American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, or the Virgin Islands, or a member of Armed Forces Europe.

  • U.S. Mailing Address

    Standard Mailing Address
    Charles Schwab & Co., Inc.
    El Paso Operation Center
    P.O. Box 982600
    El Paso, TX 79998

    Overnight Mailing Address
    Charles Schwab & Co., Inc.
    El Paso Operation Center
    1945 Northwestern Drive
    El Paso, TX 79912

  • U.S. Mailing Address

    Standard Mailing Address
    Charles Schwab & Co., Inc.
    Orlando Operations Center
    P.O. Box 628291
    Orlando, FL 32862-8291

    Overnight Mailing Address
    Charles Schwab & Co., Inc.
    Orlando Operations Center
    1958 Summit Park Drive, Suite 200
    Orlando, FL 32810

  • International Mailing Address

    Regular Mail:
    Charles Schwab & Co., Inc.
    Attn: Global Operations
    PO Box 2912
    Phoenix, AZ 85062-2912
    USA

    Overnight/Express Mail:
    Charles Schwab & Co., Inc.
    Attn: Phoenix ROC Document Control (Global Operations)
    2423 E. Lincoln Drive
    Phoenix, AZ 85016
    USA

Services

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  • Schwab Bank Automated Services

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    877-824-5624
    24/7 access

  • Schwab Bank Lost, Damaged, or Stolen Card

    Replace a lost or damaged Schwab Bank Visa® Platinum Debit Card on Schwab.com.
     

    Replace a debit card
     

    Report a stolen Schwab Bank Visa® Platinum Debit Card
    888-403-9000
    24/7 access
     
    From outside the United States
    +1-317-596-4501

  • Mortgage Customers

    If you'd like to send a qualified written request, notice of error, or information request, please see your monthly periodic statement for the address of your loan servicer. If you have questions about who to contact, call Schwab Bank at 800-680-8031.