We believe every investor deserves to work with a firm they can count on. At Schwab, our commitment to your satisfaction is backed by a guarantee. If for any reason you're not completely satisfied, we'll refund your fee or commission and work with you to make things right.¹ You won't find that kind of promise everywhere—but you will find it here.
Questions about the Satisfaction Guarantee
What fees are covered by the guarantee?
We'll refund fees or commissions included in:
Charles Schwab Pricing Guide for Individual Investors
We'll refund the previous quarter's program fee for the following advisory services:
What Schwab Bank fees are covered by the guarantee?
We'll refund fees included in:
The Schwab Bank Deposit Account Pricing Guide
Are any fees not covered by the guarantee?
While the guarantee covers a wide range of fees and commissions, there are services to which it does not apply. These include accounts managed by investment advisors who are not affiliated with Schwab, such as through Schwab Advisor Network® and Managed Accounts Select®. The guarantee also does not apply to operating expenses charged by mutual funds and ETFs, or interest paid on margin loans.
If you have questions on whether the guarantee applies to any particular fee, please call a Schwab investment professional for assistance.
Who should I contact if I have questions or would like to request a refund?
You can call a Schwab investment professional 24/7 at 800-435-4000. Or, if you work with a Schwab Financial Consultant, you can contact your consultant.
How long do I have to request a refund under the guarantee?
For account fees and commissions, your request must be received within one year of the date that the fee was charged.
For Program Fees on advisory services, your request must be received no later than the next calendar quarter after the fee was charged.
How long will it take to receive my refund?
Funds will be credited to the account charged in approximately four weeks of a valid request.
Questions? We're ready to help.
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1. If you are not completely satisfied for any reason, at your request Charles Schwab & Co., Inc. ("Schwab") or Charles Schwab Bank ("Schwab Bank"), as applicable, will refund any eligible fee related to your concern within the time frames described below. Two kinds of "Fees" are eligible for this guarantee: (1) asset-based "Program Fees" for the Schwab Private Client ("SPC"), Schwab Managed Portfolios ("SMP"), Schwab Intelligent Advisory ("SIA"), and Managed Account Connection ("Connection") investment advisory services sponsored by Schwab (together, the "Participating Services"); and (2) commissions and fees listed in the Charles Schwab Pricing Guide and the Schwab Bank Deposit Account Pricing Guide (together, "Account Fees"). Program Fee refund requests must be received no later than the next calendar quarter after the Fee was charged. Account Fee refund requests must be received within one year of the date that the Fee was charged.
Program Fees are calculated as a percentage of eligible assets in Participating Service accounts. For more information about Program Fees, please see the disclosure brochure for the Participating Service, made available at enrollment or any time at your request. The Connection service includes only accounts managed by investment advisors affiliated with Schwab: Windhaven Investment Management, Inc., ThomasPartners, Inc., and Charles Schwab Investment Management, Inc. The guarantee does not cover Program Fees for accounts managed by investment advisors who are not affiliated with Schwab or managed by Schwab-affiliated advisors outside of the SPC, SMP, SIA and Connection services.
The guarantee is only available to current clients. Refunds will only be applied to the account charged and will be credited within approximately four weeks of a valid request. No other charges or expenses and no market losses will be refunded. Other restrictions may apply. Schwab reserves the right to change or terminate the guarantee at any time.