Specialty Representatives (Phone-Based)

Investor Development Specialists

Investor Development Specialists

What they do  Compensation
Investor Development Specialists interact with prospects and clients via telephone through inbound and outbound calls—and make referrals to a local branch when appropriate. They work to understand client needs and provide appropriate solutions.   In addition to a base salary, these specialists are eligible for a bonus based on two components: 
  • Client Navigation—A measurement of Net Assets Flow and enrollments in Portfolio Management Services (such as Schwab Private Client™, Schwab Managed Portfolios™, Schwab Advisor Network®, and Schwab Intelligent Portfolios Solutions™). 
  • Manager Discretion—A quarterly discretionary incentive is determined based on manager discretion, which may include consideration of service quality, client satisfaction, teamwork, and ability to provide help and guidance to our clients.

Financial Consultants (Participant Investor Concierges)

Financial Consultants (Participant Investor Concierges)

What they do Compensation
Financial Consultants (Participant Investor Concierges) provide help to participants in retirement plans serviced by Schwab Corporate Services ("SCS"). For example, if a participant is eligible for a distribution or a rollover, the Financial Consultant discusses the participant's options, which may include keeping the participant's assets in their retirement plan or rolling over to a Schwab IRA. If the participant decides to open a Schwab IRA, the Financial Consultant may recommend investments or other products and solutions once funds have been distributed from the plan.   In addition to a base salary, these Financial Consultants have the potential to earn additional monthly incentive compensation based on the following criteria: 
  • Service Quality—A discretionary component that evaluates the Financial Consultant's performance in educating participants about their options, which may include taking a distribution, leaving their money in their plan, rolling over to a third-party plan, or opening and rolling over to a Schwab IRA. This also includes all processing and follow-up work involved with servicing participants. 
  • Client Navigation—A measurement of Net New Assets brought to Schwab

VP–Financial Consultants (Executive Services)

VP–Financial Consultants (Executive Services)

What they do Compensation
VP-Financial Consultants (Executive Services) provide dedicated in-person relationships to executive participants of SCS plan sponsors. These representatives help service 401(k) and equity compensation plan needs, and they work with executives to identify other Schwab products and services.   In addition to a base salary, Executive Services Financial Consultants are eligible to earn an annual bonus that is determined based on manager discretion, which may include consideration of client satisfaction, service quality, and Net New Assets to Schwab.  

VP–Financial Consultants (Regional Branch)

VP–Financial Consultants (Regional Branch)

What they do Compensation
VP–Financial Consultants (Regional Branch) work with clients who are generally more independent and prefer to work with someone by phone. They develop new and existing client relationships, taking a planning-based approach to understand a client’s needs and objectives. They provide guidance and support to help clients select the appropriate products that help meet their objectives.   In addition to a base salary, Regional Branch Financial Consultants are eligible to earn Solutions Pay, which compensates a Regional Branch Financial Consultant for attracting new clients and assets to Schwab and for matching client needs with appropriate products and portfolio management services. Regional Branch Financial Consultants receive a one-time payment when clients bring Net New Assets to Schwab ($80 of pay for every $100,000 of assets) and/or purchase certain products or enroll in certain services, including investment advisory services. Solutions Pay for accounts using investment advisory services is $200 for each $100,000 of assets in an advisory account, no matter how those assets are invested. They are also eligible for an annual bonus that is determined based on manager discretion, which may include consideration of client satisfaction, service quality, and teamwork.  

Advice Consultants

Advice Consultants

What they do Compensation
Advice Consultants provide advice and education to participants of retirement plans serviced by SCS. Services may include personalized one-on-one consultations, evaluation of investments, portfolio and asset allocation, and discussion of financial goals (including retirement). These services relate to both investments in employer-sponsored retirement plans and other assets held outside of those plans.   In addition to a base salary, Advice Consultants are eligible to earn an annual bonus that is funded based on Schwab's performance and determined based on manager discretion, which may include metrics based on the quality of representatives' interactions with clients.  

Trading Solutions Representatives

Trading Solutions Representatives identify clients whose trading needs are an appropriate match for Schwab Trading Services™. They do not provide trading advice. The group consists of regionally based Trading Solutions Regional Managers who work with local branches, as well as phone-based Trading Solutions Consultants and Trading Solutions Education Specialists:

Trading Solutions Regional Managers (TSRMs)

Trading Solutions Regional Managers (TSRMs)

What they do Compensation
Trading Solutions Regional Managers support a designated region of clients assigned to local Financial Consultants' practices. They work with Financial Consultants by serving as their primary point of contact for Schwab Trading Services™. They also assist clients not assigned to a Financial Consultant's practice.   In addition to a base salary, TSRMs are eligible to earn an annual bonus that is funded based on Schwab's performance and determined based on manager discretion, which may include consideration of frequency of one-on-one client consultations, regional client growth and retention, local market seminars and events hosted, market area lead-flow generation, and quality of interactions with clients and branches.  

Trading Solutions Consultants

Trading Solutions Consultants

What they do Compensation
Trading Solutions Consultants interact with prospects and clients via telephone, through inbound and outbound calling. They work to understand client needs and make referrals to Schwab Trading Services™, when appropriate.   In addition to a base salary, these consultants have the potential to earn additional monthly and quarterly incentive compensation. The monthly incentive is based on the following criteria: 
  • Bringing Net New Assets to Schwab. 
  • Referring a client who attends a new client/options consultation, a consultation with a Trading Solutions Regional Manager, an in-branch workshop, or a seminar. 
The quarterly discretionary incentive is determined based on manager discretion, which may include consideration of efficiency, productivity, partnership, focus-negotiation, service quality, and accuracy.

Trading Solutions Education Specialists

Trading Solutions Education Specialists

What they do Compensation
Trading Solutions Education Specialists partner with Trading Solutions Consultants to help onboard new clients. Education Specialists conduct phone-based, customized, one-on-one consultations with new clients to teach them how to leverage Schwab's trading platforms, tools, and research resources.   In addition to a base salary, Education Specialists are eligible to earn an annual bonus that is funded based on Schwab's performance and determined based on manager discretion, which may include consideration of quantity of one-on-one client consultations, quality of consultation interactions, client engagement, and whether clients leverage subsequent education.  

Fixed Income Specialists

Fixed Income Specialists serve clients with fixed income investing needs. The group consists of Regional Bond Specialists and Bond Investment Specialists. Neither group earns commissions on transactions. Nor does it matter whether a transaction is executed as agent, as a riskless principal, or from Schwab's own inventory.

Regional Bond Specialists

Regional Bond Specialists

What they do Compensation
Regional Bond Specialists provide advice and service to Schwab clients specific to their fixed income investing needs.   In addition to a base salary, these specialists are eligible to earn quarterly bonuses that are funded and determined based on the sales of fixed income products, advised referrals and solutions credits, in addition to number of household conversions of new assets/new advised referrals. They are also eligible for an annual bonus that is funded based on Schwab's performance and determined based on subjective measures at manager discretion, which may include relationship management, business development, quality assurance, teamwork, client reviews, and field partnerships.  

Bond Investment Specialists

Bond Investment Specialists

What they do Compensation
Bond Investment Specialists advise and serve clients with fixed income investing needs by responding to inbound phone calls.   In addition to a base salary, these specialists are eligible to earn an annual bonus that is funded based on Schwab's performance and determined based on objective measures such as individual rankings in sales of fixed income products and based on manager discretion, which may include quality assurance, teamwork, and initiative.  

Insurance Services Annuity Specialists

Insurance Services Annuity Specialists

What they do Compensation
Insurance Services Annuity Specialists provide Financial Consultants and clients with information and advice on annuities and life insurance available through Schwab. They also provide existing annuity clients with ongoing service and support.   In addition to a base salary, these specialists are eligible to earn an annual bonus that is funded based on Schwab's performance and determined based on objective measures such as sales of annuities and on manager discretion, which may include consideration of Net New Assets to Schwab, field and client feedback, and teamwork.  

Portfolio Solutions Group Investment Consultants

Portfolio Solutions Group Investment Consultants

What they do Compensation
Portfolio Solutions Group Investment Consultants provide clients who are not currently assigned to a Financial Consultant with a complimentary portfolio analysis or retirement assessment. They conduct a one-time, needs-based portfolio assessment and make recommendations from the full array of investment choices. They schedule appointments with clients who have expressed interest in a portfolio consultation and take referrals from other Schwab representatives.  
They also work with clients who are invested in Schwab Managed Portfolios™, ThomasPartners® Strategies, or Windhaven® Strategies and are not currently assigned to a Financial Consultant. They respond to telephone inquiries about these products and ensure ongoing suitability of investments.  
In addition to a base salary, these representatives are eligible to earn a bonus that is funded based on Schwab's performance and determined based on manager discretion, which may include consideration of the quality of the representative's interactions with clients, client satisfaction, teamwork, training, professional development, and accuracy.