We want you to have the highest level of confidence when you do business with Schwab. So we offer you this simple guarantee: Schwab will cover 100% of any losses in any of your Schwab accounts due to unauthorized activity.
The highest levels of security are only possible when we work together. To ensure your protection under this guarantee, it is your responsibility to:
There may be other individuals to whom you grant authority in your account. Their activities in your account will also be considered authorized.3
Do I have to do anything to get this protection?
No. Schwab automatically provides this protection.
How does this guarantee work?
If you suspect you have been a victim of unauthorized activity in your Schwab account, notify Schwab at 888-3-SCHWAB immediately. We will promptly review your claim and assist you in taking measures necessary to protect you from further loss. You will be required to complete a notarized affidavit of fraud and to identify items of unauthorized activity.
Does the guarantee apply to Schwab Bank?
Yes. The guarantee applies to all Schwab Bank products. If you suspect you have been a victim of unauthorized activity in your Schwab Bank account, notify Schwab at 888-3-SCHWAB immediately. If an unauthorized advance is made on your Schwab Bank loan account, you will not be responsible for repaying the amount of the unauthorized advance or any related interest or transaction charge.
Does the guarantee apply to my Schwab retirement plan accounts?
This guarantee applies to all individual retirement accounts held at Schwab. It also applies to individual accounts of employees participating in employer-sponsored retirement, equity compensation, deferred compensation and other benefit plans (“Employee Benefit Plan Account”), where Schwab maintains the account and holds the account assets. However, keep in mind that transactions initiated by your employer, third party plan administrator (other than Schwab Retirement Plan Services, Inc. or Schwab Retirement Plan Services Company), trustee (other than Schwab Bank) or each of their employees, representatives or agents who have access to your account , or other people to whom you have granted authority to access your account or to act on your behalf, are considered authorized and not covered.
Does the guarantee apply to accounts managed by independent investment advisors doing business with Schwab Advisor Services?
Yes. The coverage applies to unauthorized account activity in client accounts managed by independent investment advisors. However, keep in mind that transactions initiated by your investment advisor or other people to whom you have granted authority to act on your behalf are considered authorized and not covered.
Does the Guarantee apply to my annuities or 529 college savings plan accounts at Schwab?
No. Annuities and 529 college savings plan accounts are not included because the assets are maintained by or held at a third party and Schwab cannot be responsible for any failure of those third parties to safeguard your information or protect your account.
1. "Account access information" includes your login ID, password, or any other information used by Schwab to authenticate you; as well as payment devices such as credit cards, debit cards and checks. We may hold you responsible if we determine that you shared this information, or unauthorized activity was caused by your fraudulent conduct or gross negligence.
2. Reimbursement under the guarantee requires your timely reporting of unauthorized activity to Schwab. Schwab will not be liable for additional or increased losses resulting from a failure to report unauthorized activity in a timely manner. Different transactions have different reporting deadlines. More details are available in your account agreements, statements and trade confirmations.
3. “Authorized” refers to transactions and other activity initiated by third parties (who are not Schwab employees or Schwab companies), including the employees or agents of any business or any investment advisor to whom you have granted authority of any type over your account, including, for example, the authority to manage your account, or the authority to act under any other power of attorney you may have granted. Authorized actions also include activity initiated by your employer, your plan trustee (other than Schwab Bank), your third party plan administrator (other than Schwab Retirement Plan Services, Inc. or Schwab Retirement Plan Services Company) and their employees, representatives or agents that have access to your Employee Benefit Plan Account. Schwab will also not be liable for the failure of those third parties to safeguard your information or access to your account.
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