Schwab voice ID Service
Schwab's voice ID service allows you to access your account just by speaking one simple phrase, "At Schwab, my voice is my password."
* Schwab’s voice ID service is not available on all contact numbers.
Introduction to Voice ID Service
At Schwab my voice is my password.
Did you know that your voice is as unique as your fingerprint?
As a leader in the financial services industry, Charles Schwab is pleased to introduce our Voice ID service.
Whether you want to use our automated phone service or speak with a Schwab Financial Professional, our voice ID service is one of the fastest and most convenient ways to securly identify yourself over the phone.
No more PINs, no more personal questions. When you call us just use your voice.
PINs may still be required for higher-risk transactions.
Independent investment advisors are not owned by, or affiliated with, or supervised by Schwab. Schwab's voice ID service is not available on all Schwab contact numbers. PINs may still be required for higher-risk transactions.
© 2014 Charles Schwab & Co., Inc. All rights reserved. Member SIPC. (0914-4886)
No more personal questions. No more PINs.
Schwab is introducing a new voice ID service that uses voice biometrics technology to identify you by your unique voice. Whether you want to use our automated phone service or speak with one of our Financial Professionals, our voice ID service is one of the fastest and most convenient ways to securely identify yourself over the phone.
When you call us, you will simply be prompted to say the passphrase "At Schwab, my voice is my password" to be securely verified.
Need help? Call 800-435-4000.
Frequently Asked Questions
Yes, just like your fingerprint, your voiceprint is uniquely yours.
Yes, our voice ID service verifies hundreds of voice characteristics, only a few of which are affected by a cold.
Yes, like with speech recognition, background noise can negatively impact recognition. However, Schwab's solution offers the leading technology that has the best noise-canceling algorithms in the industry. Clients should be able to use voice biometric authentication from a location with typical noise.
Our voice ID service is very reliable, but if you ever have problems, we can authenticate you with other security questions.
Yes, we store a digital representation of your voice using a proprietary algorithm. Your voice ID only works with our system.
For your security, you will only be prompted to say "At Schwab my voice is my password" when you call us. We will never call you and ask you to repeat the passphrase.