An animation of an older, white-haired woman speaking.
WOMAN: Keeping client accounts safe is important to Schwab, but we all need to be on our toes to protect our own assets. For instance, along with online scams and frauds, thieves will try to get us over the phone, by posing as someone from a legitimate company. These are called impostors.
A smartphone appears.
Sound of phone ringing.
The woman is next to a gigantic smartphone screen. She jumps onto the green button and answers the phone.
MAN ON PHONE (offscreen): Hi, I’m calling from Schwab, and I need your security code to unlock your account.
WOMAN: In this case, I didn’t contact them or try to access my account, so I’m not gonna give them my password or security code.
The woman steps on the red button to end the call.
WOMAN: Just hang up and call the company back. If you hang up on us, we won’t take it personally. Bottom line: If you feel suspicion, follow your intuition.
Onscreen text: SchwabSafe™
WOMAN: The Schwab Security Guarantee can provide some additional protection, but you and I are still the first line of defense against scammers.
Onscreen text: Schwab.com/SchwabSafe
WOMAN (offscreen): Learn more about online security and the Schwab Security Guarantee at Schwab.com/SchwabSafe.