The clip begins with a static top-down shot of a desktop. We see part of a tablet and a notepad with "To do list" written on top. A hand places a coffee cup on the upper right side of the screen. The hand re-enters the frame and sets a pen down. Then "Update my name" animates on the page underneath "To do list" next to an unchecked box.
Upbeat music plays throughout
Narrator: If you need to change the name on your Schwab account, you'll need to submit a form.
The frame cuts to a full screenshot of the Schwab.com client Account Summary page. Personal Value, Day Change and 6 Month Change appear above a graph.
Roll over "Support," then click "Forms & Applications."
The cursor rolls over "Support" in the main nav and then clicks "Forms & Applications."
Under "Update Account Features & Services," choose "Change Your Legal Name."
We cut to a new screen labeled, "Forms for your Accounts." We scroll down the page through a list of forms, and the cursor clicks "Change Your Legal Name."
Complete the form, including noting which type of supporting documentation you will include.
We cut to a form labeled "Change Your Legal Name." The cursor clicks on "A marriage certificate," indicating which type of documentation will be used. We cut back to the "Forms for your Accounts" page.
Save the form to your computer and then upload it to us online via secure messaging in the Message Center. You can reach the Message Center by clicking the envelope icon at the top of any page and choosing "Take me to Message Center."
The cursor clicks "Messages" in the main nav and then clicks "Take me to Message Center."
We cut to the Message Center page. The cursor clicks "Upload Document" and then the "Select Files" link.
Click "Upload Document" and choose the saved form, along with copies of your supporting documentation. Schwab will review your documentation and inform you when your account's name change has been completed.
The cursor clicks the green "Send" button.
We cut back to the top-down shot of the desktop, zoomed in a bit closer to "To do list" in the notebook. We see a check animate in the box next to "Update my name," indicating the task has been completed.
We cut to a dark blue background with the text, "Visit Schwab.com/HowToCenter for more videos."
The screen fades to the Charles Schwab logo with the following disclosures beneath:
Investment Products: Not FDIC-Insured * No Bank Guarantee * May Lose Value
The information provided here is for general informational purposes only.
The Charles Schwab Corporation provides a full range of brokerage, banking, and financial advisory services through its operating subsidiaries. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (Member SIPC), offers investment services and products, including Schwab brokerage accounts. Its banking subsidiary, Charles Schwab Bank, SSB (member FDIC and an Equal Housing Lender), provides deposit and lending services and products.
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