Common questions about Zelle^®

Zelle^® is a convenient way to send and receive money with friends, family, and others you trust through the Schwab Mobile App. All you need is your recipient's email address or U.S. mobile number, and money will be available to use in minutes if they're already enrolled with Zelle^®. Your account information and activity stay private. Zelle^® is available in over 2,300 bank and credit union apps, so you can send money to friends and family even if they don't bank at Charles Schwab Bank, SSB ("Schwab Bank" or "Charles Schwab Bank").¹

Zelle^® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter, or neighbor.¹

Since money is sent directly from your Schwab Bank account to another person's bank account within minutes,¹ Zelle^® should only be used to send money to friends, family, and others you trust.

If you don't know the person or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle^®. These transactions are potentially high risk (just like sending cash to a person you don't know is high risk).

You can send, request, or receive money with Zelle^®. To get started, log into the Schwab Mobile app.² In the More menu, select Send Money with Zelle^®.

To send money using Zelle^®, simply select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile number), add the amount you'd like to send and an optional note, review, then hit Send. The recipient will receive an email or text message notification via the method they used to enroll with Zelle^®. Money is available to your recipient in minutes if they are already enrolled with Zelle^®.

To request money using Zelle^®, choose Request, enter the enrolled email address, U.S. mobile number, or Zelle^® tag, enter the amount, and tap Request.

To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle^®. If you have already enrolled with Zelle^®, you do not need to take any further action. The money will be sent directly into your Schwab Bank Investor Checking™ account, typically within minutes.

If someone sent you money with Zelle^® and you have not yet enrolled with Zelle^®, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.

2. Select Schwab Bank.

3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification—you should enroll with Zelle^® using that email address or U.S. mobile number to ensure you receive your money.

No, Schwab Bank does not charge any fees to use Zelle^® in the Schwab Mobile app.

In order to use Zelle^®, the sender and recipient's bank or credit union accounts must be based in the U.S.

Keeping your money and information secure is a top priority for Schwab Bank. When you use Zelle^® within our mobile app, your information is protected with the same technology we use to keep your Schwab Bank account safe.

You must have a Schwab Bank Investor Checking™ account³ ("Investor Checking") to use Zelle^® at Charles Schwab Bank, SSB ("Schwab Bank" or "Charles Schwab Bank").

If you don't have an Investor Checking account, you can open one today at schwab.com/checking.

If you do have an Investor Checking account, you can easily enroll by following these few simple steps in the Schwab Mobile app.

• Log in to the Schwab Mobile app.
• Select More from navigation menu.
• Select Send Money with Zelle^®.
• Agree to accept Terms & Conditions and select Continue.
• Tap Get Started.
• From your Schwab profile, select an email address or U.S. mobile number to register, or select Add new email or U.S. mobile number.
• Verify the email or U.S. mobile number with a 6-digit verification code.
• Select and confirm an account to link to your email or U.S. mobile number to complete the registration.

An Investor Checking account³ is required to enroll and use Zelle^® at Schwab Bank. No other Schwab Bank or Schwab brokerage accounts are eligible at this time to send or receive money with Zelle^®.

Non-deposit products are not insured by the FDIC; are not deposits; and may lose value.

Your email address or U.S. mobile number cannot be enrolled with Zelle^® at multiple financial institutions. If your email or U.S. mobile number is already enrolled with Zelle^® through another bank or credit union—which we check for when you enroll with Zelle^® at Schwab Bank—follow the simple steps during the enrollment process to automatically transfer your email address or U.S. mobile number to use with Zelle^® at Schwab Bank. Once this transfer is complete, you can start using the Schwab Mobile app to send and receive money with Zelle^®.

You can send, request, or receive money with Zelle^®.

To send money using Zelle^®, simply select Send and add a trusted recipient's email address or U.S. mobile number, enter the amount you'd like to send and an optional memo, review, and then hit Send. In most cases, the money will be available to your recipient in minutes.¹

To request money using Zelle^®, choose Request, select the individual with enrolled U.S. mobile number or email address from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review, and hit Request.⁴

To receive money, just share your enrolled email address or U.S. mobile number with a friend, and ask them to send you money with Zelle^®.

Yes, you can use Zelle^® to set up a one-time future-dated payment or recurring payment series. As you're scheduling the Zelle^® payment, you can update the payment date and frequency by selecting the Edit link under Payment details.

If you have already enrolled with Zelle^® at Schwab Bank, you do not need to take any further action. The money will be sent directly to your Schwab Bank account and will typically be available within minutes.¹

If you have not yet enrolled with Zelle^®, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.
2. Select Charles Schwab Bank.
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification—you must enroll with Zelle^® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.

Money sent with Zelle^® is typically available to an enrolled recipient within minutes.¹

If you send money to someone who isn't enrolled with Zelle^®, they will receive a notification prompting them to enroll. After enrollment, the money will be available in your recipient's account, typically within minutes.¹

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle^® and that you entered the correct email address or U.S. mobile number.

If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile number.

Still having trouble? Please contact Charles Schwab Bank customer service at 888-403-9000.

Yes. They will receive a notification via email or text message.

If you don't know the person or aren't sure you will receive, for example, items bought from an online bidding or sales site, you should not use Zelle^® for the transaction.

These transactions are potentially high risk (in the same way that sending cash to a person you don't know is high risk). Neither Schwab Bank nor Zelle^® offers purchase protection for payments made with Zelle^®—for example, if you do not receive the item you paid for, or the item is not as described or as you expected.

Zelle^® QR code provides peace of mind knowing you can send and receive money to the right person, without typing an email address or U.S. mobile number.

To locate your Zelle^® QR code, log into the Schwab Mobile app, click Send Money with Zelle^®. Next, go to your Zelle^® settings and click Zelle^® QR code and your QR code will be displayed under My Code. From here, you can view your QR code and use the print or share icons to text, email, or print your Zelle^® QR code. To receive money, share your Zelle^® QR code.

To send money, log into the Schwab Mobile app, click Send money with Zelle^®, click Send, then click on the QR code icon displayed at the top of the Select Recipient screen. Once you allow access to your camera, simply point your camera at the recipient's Zelle^® QR code, enter the amount, hit Send, and the money is on the way! When sending money to someone new, it's always important to confirm the recipient is correct by reviewing the displayed name before sending money.

As of March 31, 2025, all users must be enrolled through one of the more than 2,300 banks and credit unions that offer Zelle^® in order to send and receive money. You can find a full list of participating banks and credit unions live with Zelle^® at Zellepay.com. If their bank or credit union is not listed, we recommend you use another payment method at this time.

Go to Activity to see all of your future payments, including one-time payments or any repeating series. Once each payment is complete, it will be visible on the PAST tab of the Activity page, along with other completed or canceled payments.

Same-day Zelle payments are sent immediately. If your recipient has already enrolled with Zelle^®, the payment is sent directly to their bank account and cannot be canceled. Keep in mind that Zelle^® transactions are not covered by the same protections as credit card and debit card payments.

If the payment is still pending because your recipient has not yet enrolled, you may cancel it. Go to your Zelle^® Activity, choose the payment you want to cancel, then select Cancel payment.

Scheduled payments can be canceled until 11:30 p.m. PT, the day before the payment's scheduled to send. Go to Scheduled and tap on the payment you'd like to cancel to get started. You can cancel a series or skip a single payment in a repeating series if you don't want the next payment to go out as planned.

We recommend that you only use Zelle^® to send and receive money with people and small businesses you know and trust. Always remember to carefully verify your recipient's email address, or U.S. mobile number, or Zelle^® tag before you send money.

Once a payment has been sent, it can't be reversed.

Neither Schwab Bank nor Zelle^® offers purchase protection for payments made with Zelle^®—for example, if you do not receive the item you paid for or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you've used the correct email address or U.S. mobile number when sending money.

If you send money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, please contact Charles Schwab Bank customer service at 888-403-9000.

If at any time you notice suspicious activity or unauthorized payments, call Schwab Bank immediately at 888-403-9000 to report the incident and to prevent additional unauthorized Zelle^® payments.

Please contact our customer support team at 888-403-9000. Qualifying impostor scams may be eligible for reimbursement.