Customer Ratings and Reviews - Publishing Guidelines
Ratings and Reviews by Schwab Clients Publishing Guidelines
Both positive and negative reviews are published.
Reviews are screened in order to protect clients' privacy and comply with regulatory requirements. Off topic reviews or reviews containing sensitive personal information, inappropriate language, information about specific investments, misleading information, information about other companies or websites, or information related to litigation are not published. Please note that either Charles Schwab & Co., Inc., or Schwab Bank may, in its sole discretion, determine which reviews are appropriate for publishing. Published reviews may be removed periodically or when they are no longer relevant.
Ratings and reviews are accepted from clients who have the type of account they are reviewing at the time of their review. If you are an employee of Charles Schwab & Co., Inc., Schwab Bank, FINRA, a FINRA member firm, or any U.S. stock, option, or commodity exchange, you may not participate.