It’s difficult to reckon with the magnitude of the COVID-19 pandemic: millions of cases, hundreds of thousands of deaths, tens of millions of job losses, hundreds of millions of vaccine doses, trillions of dollars of federal relief. Yet even these unfathomable numbers fail to adequately capture the challenges we’ve all faced.
It’s hard to look at the painfully lonely deaths, the missed moments with family members and friends, and the many shuttered businesses and see a silver lining. Perhaps the best we can do is take heart that the worst appears to be behind us and look forward to the future.
As our country and the world continue to reopen and life returns to something resembling normal, we all have an opportunity to take a fresh look at our priorities and decide anew what’s most important to us.
For me, it is a sense of gratitude for my family, friends, and colleagues—and a deep appreciation for all the clients who stood with us as we endeavored to deliver our historically award-winning service in the face of unprecedented volume and our employees working from home.
I have no profound words to share, nothing to ask of you. I simply want to say, from the bottom of my heart: Thank you.
President & CEO