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Earning Your Trust

Despite the prevalence of technology in our daily lives, I’m often in awe of how sophisticated it has become. We can unlock our phones with our faces, search the web with our voices and, someday soon, let our cars drive us to work. Unfortunately, as technologies advance, so do the tactics cybercriminals use to steal our most sensitive information.

Take phishing scams. These alarmingly effective ploys use legitimate-looking emails to trick you into sharing passwords and other personal details (see Don’t Get Hooked by Phishing Scams). Entrusted with over $3 trillion in client assets, Schwab goes to great lengths to counter such tactics, utilizing not just secure messaging portals but also state-of-the-art fingerprint and voice-recognition technology. You can find a detailed description of our robust digital security practices, as well as ways you can make your own information more secure, at

Our commitment to your security underscores why we were the first in the industry to offer a comprehensive Security Guarantee. It means that we will cover 100% of any losses in your Schwab account due to unauthorized activity. Just call us at 888-3-SCHWAB if you ever notice anything suspicious, and we’ll look into the matter and help you take measures to protect yourself from further loss. Learn more at

We work hard to keep your data and money safe. Through our innovations in technology and by backing up our promises with not only a Security Guarantee but also a Satisfaction Guarantee, we are working hard to continue to earn the trust you’ve placed in us.


Walt Bettinger

President & CEO

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Important Disclosures

If you are not completely satisfied for any reason, at your request Charles Schwab & Co., Inc. (Schwab), or Charles Schwab Bank (Schwab Bank) will refund any eligible fee related to your concern within the required time frames. Schwab reserves the right to change or terminate the guarantee at any time. Go to to learn what’s included and how it works.

The information provided here is for general informational purposes only and should not be considered an individualized recommendation or personalized investment advice. The investment strategies mentioned here may not be suitable for everyone. Each investor needs to review an investment strategy for his or her own particular situation before making any investment decision.

All expressions of opinion are subject to change without notice in reaction to shifting market conditions. Data contained herein from third-party providers are obtained from what are considered reliable sources. However, their accuracy, completeness and reliability cannot be guaranteed.


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