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Schwab voice ID Service

Access your account with your voice.

Schwab’s voice ID service allows you to access your account just by speaking one simple phrase, “At Schwab, my voice is my password.” 

No more personal questions. No more PINs.

Schwab is introducing a new voice ID service that uses voice biometrics technology to identify you by your unique voice. Whether you want to use our automated phone service or speak with one of our Financial Professionals, our voice ID service is one of the fastest and most convenient ways to securely identify yourself over the phone.

When you call us, you will simply be prompted to say the passphrase “At Schwab, my voice
is my password” to be securely verified.

Need help? Call 800-435-4000.

Frequently Asked Questions

  • Is my voiceprint really unique?
    Yes, just like your fingerprint, your voiceprint is uniquely yours.

  • Will the voice ID service work if I have a cold?
    Yes, our voice ID service verifies hundreds of voice characteristics, only a few of which are affected by a cold.

  • Does background noise affect performance?
    Yes, like with speech recognition, background noise can negatively impact recognition. However, Schwab’s solution offers the leading technology that has the best noise-canceling algorithms in the industry. Clients should be able to use voice biometric authentication from a location with typical noise.

  • What happens if it doesn’t work?
    Our voice ID service is very reliable, but if you ever have problems, we can authenticate you with other security questions.

  • Is my voice ID secure?
    Yes, we store a digital representation of your voice using a proprietary algorithm. Your voice ID only works with our system.

For your security, you will only be prompted to say "At Schwab my voice is my password" when you call us. We will never call you and ask you to repeat the passphrase.





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