Why did I get this screen?

You have reached this screen because we occasionally need to further verify your identity before allowing you to proceed to Schwab.com. This screen is here for your protection, and can be related either to the location you are connecting from, or any number of other attributes related to your access attempt.

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What are my options?

Please select one of three automated options before accessing Schwab.com. For your protection we need to further verify your identity before allowing access to your accounts. The three options are to select a holding in your primary Schwab account, enter an access code provided to you by an automated phone call, or enter a PIN number provided to you by a Schwab representative. If you have any questions, please contact us at 888-999-4512. If you are calling from outside the United States, please contact Schwab by dialing the International Toll-Free access number for the country you are located in followed by 888-999-4512. You can obtain the International Toll-Free access number by following the instructions located on this page.

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How do I use the option called "Authenticate using account information"?

This option allows us to further verify your identity by having you identify which of the positions listed is among the holdings in your primary account. Your primary account is the first account you see when you log in to Schwab.com. Please make your selection carefully, as you will have only one opportunity to verify your identity using this authentication method. If you are not sure which position to select, it is best not to guess as a failed attempt will cause your access to Schwab.com to be blocked. If you are not certain which position to select, please choose a different authentication method or call a Schwab Representative at 888-999-4512. If you are calling from outside the United States, please contact Schwab by dialing the International Toll-Free access number for the country you are located in followed by 888-999-4512.  You can obtain the International Toll-Free access number by following the instructions located on this page.

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What is an Access Code?

An Access Code is a number given to you by Schwab through an automated telephone call. You must enter this code when prompted during the login process on our website. Choose "Authenticate by telephone now" to obtain an Access Code.

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How do I get an Access Code?

To obtain an Access Code, select "Authenticate by telephone now" when asked to choose an Authentication Method. With this method, you may choose a telephone number attached to your client record at which you can receive a telephone call. Immediately after submitting this telephone number, an automated telephone call will be made to you, and our Web page will provide you with a form in which to enter your Access Code. As part of the call, you will be provided with the Access Code, and upon entering the Access Code on our Web page you will be allowed to proceed.

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What is a PIN?

A PIN, also known as a Secure PIN, is a number given to you by a Schwab representative which you must enter when prompted during the login process on our website. Choose "Authenticate by PIN already provided to you by Schwab" to enter your Secure PIN.

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How do I get a PIN?

If you already have a PIN, also known as a Secure PIN, and it remains valid, please select the option "Authenticate by PIN already provided to you by Schwab" and enter your Secure PIN in the form provided.

To obtain a Secure PIN, select "Authenticate by PIN already provided to you by Schwab" when asked to choose an Authentication Method. Use this method only if you have talked with a Schwab client representative and been provided with a Secure PIN. Secure PINs are valid for a limited period of time and are particularly useful to have if you know that you will need to access your Schwab accounts while away from any of your usual locations or computers.

To obtain a Secure PIN, please call a Schwab Representative at 888-999-4512. If you are calling from outside the United States, please contact Schwab by dialing the International Toll-Free access number for the country you are located in followed by 888-999-4512.  You can obtain the International Toll-Free access number by following the instructions located on this page.

Thank you for helping us keep your accounts and Schwab.com secure.

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I need to immediately access my account. What should I do?

Please call a Schwab Representative at 888-999-4512. If you are calling from outside the United States, please contact Schwab by dialing the International Toll-Free access number for the country you are located in followed by 888-999-4512.  You can obtain the International Toll-Free access number by following the instructions located on this page.

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What if I do not see my telephone number listed?

Please call a Schwab Representative at 888-999-4512. If you are calling from outside the United States, please contact Schwab by dialing the International Toll-Free access number for the country you are located in followed by 888-999-4512.  You can obtain the International Toll-Free access number by following the instructions located on this page.

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What if I do not receive a call-back from Schwab?

You should receive an automated call-back from Schwab within one minute of submitting the number at which you prefer to receive the call. If you have not received this automated call-back after one minute, please call a Schwab Representative at 888-999-4512. Please note that Schwab will not call you and ask you for any personal or financial information.

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What if I'm using a dial-up modem and cannot receive a phone call?

If you are using a dial-up modem on the same line on which you would prefer to receive an automated call-back, you will not be able to use the "Authenticate by telephone now" selection. Please call a Schwab Representative at 888-999-4512 for assistance.

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I've received an error message. What should I do?

If you receive an error message that does not allow you to proceed through the automated authentication system, please call a Schwab Representative at 888-999-4512.

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What do I do if I am traveling outside of the United States?

If you are calling from outside the United States, please contact Schwab by dialing the International Toll-Free access number for the country you are located in followed by 888-999-4512.  You can obtain the International Toll-Free access number by following the instructions located on this page.

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What can I do to avoid re-authentication in the future?

You can obtain a Secure PIN from Schwab before you travel outside of the United States. This PIN will be valid for a limited time period. To obtain a Secure PIN, call Schwab at 888-999-4512.

Additionally, you can reduce the probability of a re-authentication request by using a Security Token. Security Tokens are small hardware devices that provide passcodes for use at Login in conjunction with your Login ID and Password. To obtain a Security Token, call Schwab at 888-999-4512.

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