Any other questions? Find the answers here.
Got a question about security or SchwabSafe®? You'll find the answers to common questions right here.
How can I tell if the Schwab.com page I am on is authentic?
Before you log in to Schwab.com, always look for these common signs to help indicate whether you are on the authentic Schwab.com website.
- If you are using Internet Explorer 7 or Firefox 3, look for the green address bar to see if the site has an appropriate Extended Validation (EV) certificate. Click on the address bar to verify that the site belongs to Charles Schwab.
Internet Explorer 7:
- On all browsers, click on the VeriSign Seal on the login pages to verify that the site belongs to Charles Schwab.
How can I tell if the Schwab.com page I am on is secure?
Encryption is the most common approach to ensure your transactions with a specific site are secure. There are two key indicators that you should look for, before logging in and during your session, to assess whether a site is encrypted:
- Web address that starts with “https” instead of “http” combined with a
- Padlock icon on your browser.
The “https” web address and padlock icon are indicators of an encrypted, or secure, session.
Internet Explorer 7:
Internet Explorer 6:
Bottom right of browser frame:
If you are suspicious of anything on Schwab.com, or question if you are on the authentic Schwab.com site, please call us immediately at 800-435-4000.
Finally, if you would like the added security of a two-factor token, Schwab provides this feature at no cost. Please call 800-435-4000 to get more information regarding this complimentary product.
What is phishing?
Phishing is the act of trying to trick you into revealing confidential information. It usually takes the form of a spam email or fake website that asks you to input personal or financial information.
Will an email from Schwab ask for my personal financial information?
An email from Schwab will never ask you for your personal financial information. If you suspect an email is fraudulent, please contact us immediately at 800-435-4000.
Can I use my Social Security Number as my Schwab.com login ID?
A secure login ID should not contain any part of your Social Security Number, birth date, or other private information.
What format should my Schwab.com password take?
Your Schwab.com password should be a random combination of six to eight numbers and letters, with at least one number included between the first and last character. It should not be a significant sequence like your Social Security Number or birth date.
How often should I change my password?
We recommend changing your password often, at least once every six months.
Do I need to log out when I leave Schwab.com?
Yes. If you do not log out, another person with access to the computer could view your account information using the memory function in the browser.
How can I help protect my computer?
Simple security measures can help further your safety. Keeping your operating system and browser up to date, installing and updating anti-virus and anti-spyware software on your computer, and using a firewall can help.
What should I do if I think I have been a victim of identity theft or fraud?
Contact us immediately by calling 800-435-4000.
What sort of special measures should I take before I travel?
For a complete list of security travel tips, read our SchwabSafe traveling tips.
Does Schwab offer security tokens?
Yes. Request one free of charge at 800-435-4000.
How does Schwab use my private information?