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Legal & Compliance



SchwabSafe® traveling tips

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Before you travel:

  • Update your contact information. If we suspect unauthorized account access we may need to contact you. You can help by ensuring that we have your most recent phone numbers and email address. It is particularly important that we have your cell phone number on record, in case we need to reach you while you are traveling. Verify your contact information online, then give us a call us at 800-435-4000 if you need to make any changes.
  • Pack your laptop. If you have a laptop, bring it. Using your personal computer is usually more secure than a public one. Update your laptop’s anti-virus, browser, and other software before leaving.
  • Switch to online statements. Paper statements can be lost or stolen. Paperless statements can be accessed securely on and are available for up to 10 years. Sign up for paperless statements before you travel.

Away from home:

  • Make your login more secure. Memorize, rather than write down, your login ID and password. We may ask you for additional authentication when logging in. You can simplify this step by requesting a Personal Identification Number (PIN). Call us at 800-435-4000 to learn more or request a PIN.
  • Consider a token. You can make every login more secure by using a token, a small device that creates a six-digit number that serves as an additional password every time you log in. A token, in essence, gives you a new numeric password each time you log in. To order a token free of charge, call us at 800-435-4000.

Be aware of security when you’re online:

  • Remember to log out of after every session.
  • Report any email that says it’s from Schwab and asks for personal financial information at .800-435-4000
  • Avoid using unsecured wireless networks. These are networks that you, and others, can access without a password.

If you suspect identity theft or unauthorized access to your account, it is important to act quickly:

Contact us first.

  • Call 800-435-4000. If you’re abroad, call +1-602-355-7300.

If we confirm unauthorized activity, let the credit bureaus know.

After contacting the credit bureaus, notify the appropriate government agency.