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Privacy FAQs

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Why did Schwab change its privacy notice in 2011?

We did so to comply with new rules from U.S. regulators. Regulatory agencies issued the rules with the intent of making privacy notices more comprehensible and "to enable consumers easily to identify the sharing practices of a financial institution and to compare privacy practices among financial institutions."

Did Schwab change any of its underlying policies, or does the change only impact the format and presentation of the notice?

Schwab did not make significant changes to its underlying privacy policies and practices as part of the new format introduced in 2011. The rules around the new privacy notice restrict what Schwab is allowed to include in the notice, so not everything that was in prior notices is included in the current notice.

Why does Schwab send me the privacy notice every year (sometimes multiple copies!) and can I do anything to stop Schwab from sending it to me?

There are a number of state and federal regulations governing the financial industry, some of which require us to send you a printed version of our privacy notice each year. We hope to provide you with a more environmentally friendly solution in the future.

What is the S.E.C. Rule 14b-1 preference?

Unless we receive your objection, Schwab may be required under the provisions of Rule 14b-1 of the U.S. Securities and Exchange Act of 1934, as applicable, to release your name, address, and number of shares to the issuers of securities you hold through Schwab. If you object, you will not receive any corporate communications from the issuer other than regulatory mailings required to be sent to all holders, which you will receive from us. If you wish to exercise this preference, please contact us through your Schwab representative.

Where can I find answers to my questions about security at Schwab?

Schwab provides information about our security commitments to you and your role in keeping your personal information safe at www.schwab.com/schwabsafe. Additionally, we encourage you to visit the Federal Trade Commission's Consumer Resources page, where you can find a list of government and private websites providing information and resources about privacy and security, at www.ftc.gov/bcp/edu/microsites/idtheft/.

Who should I contact if I have questions about privacy?

Please check your Schwab statement for the most direct number at which to reach us, or call us at 800-435-4000.