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Satisfaction Guarantee

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Satisfaction Guarantee

We believe every investor deserves to work with a firm they can count on. At Schwab, our commitment to your satisfaction is backed by a guarantee. If for any reason you're not completely satisfied, we'll refund your fee or commission and work with you to make things right.¹ You won't find that kind of promise everywhere—but you will find it here.

Questions about the Satisfaction Guarantee

  • What fees are covered by the guarantee?

    We'll refund fees or commissions included in:
    Charles Schwab Pricing Guide for Individual Investors

    We'll refund the previous quarter's program fee for the following advisory services:

  • What Schwab Bank fees are covered by the guarantee?

    We'll refund fees included in:
    The Schwab Bank Deposit Account Pricing Guide

  • Are any fees not covered by the guarantee?

    While the guarantee covers a wide range of fees and commissions, there are services to which it does not apply. These include accounts managed by investment advisors who are not affiliated with Schwab, such as through Schwab Advisor Network® and Managed Accounts Select®. The guarantee also does not apply to operating expenses charged by mutual funds and ETFs, or interest paid on margin loans.

    If you have questions on whether the guarantee applies to any particular fee, please call a Schwab investment professional for assistance.

  • Who should I contact if I have questions or would like to request a refund?

    You can call a Schwab investment professional 24/7 at 800-435-4000. Or, if you work with a Schwab Financial Consultant, you can contact your consultant.

  • How long do I have to request a refund under the guarantee?

    For account fees and commissions, your request must be received within one year of the date that the fee was charged.

    For Program Fees on advisory services, your request must be received no later than the next calendar quarter after the fee was charged.

  • How long will it take to receive my refund?

    Funds will be credited to the account charged in approximately four weeks of a valid request.

Questions? We're ready to help.


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Thank you for your interest in Portfolio Management Services.

You can expect a response by email or phone within approximately 48 hours. If you’d like to speak with a Schwab investment professional immediately, please call us at 866-232-9890. We appreciate the opportunity to work with you to meet your goals.

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